RETURNS & REFUNDS

At Fone Zone Solutions ("we", "us", "our"), we are committed to providing high-quality products and excellent customer service. If you are shopping with us online or over the telephone at https://www.vape.fonezonesolutions.co.uk/, you are protected under the UK Distance Selling Regulations, giving you the right to cancel your order if the goods are not as expected.

We understand that mistakes can happen, and we are here to help.

Standard Delivery – Cancellation Rights

You have the right to cancel your order within 14 days from the day you receive your goods.

If you wish to cancel your order, you must notify us immediately by email or telephone. Items must be returned in a saleable condition, unused, and in their original packaging.

While the goods are in your possession, you are responsible for taking reasonable care of them. You are also responsible for arranging and covering the cost of return shipping.

Important Return Conditions

Please note the following:

• Returns must be requested within 14 days of receiving your order.
• Goods must be returned unused and in their original, intact packaging.
• Return postage costs are the responsibility of the customer.
• We cannot accept returns on any e-liquids that have been opened, unsealed, or used due to health and safety regulations.
• Personalised, intimate, perishable, or time-critical goods are not eligible for return.

Due to hygiene and safety reasons, opened or used vaping products cannot be refunded or exchanged.

Refund Process

Once your returned item has been received and inspected, we will process your refund to the original payment method. Please allow reasonable time for the refund to reflect in your account.

Return Address

Please send all return items to:

Fone Zone Solutions
Refunds & Returns
418, Newtownards Road
Belfast
Northern Ireland
United Kingdom

If you have any questions regarding returns or refunds, please contact our customer support team via our website: https://www.vape.fonezonesolutions.co.uk/